Business owners agree #doncasterisgreat, with great connectivity with the rest of the UK with its excellent, road, rail and air links. This connectivity means Doncaster is home to not just businesses who operate locally but businesses who operate nationally and internationally. One thing all of these businesses have in common is the need for excellent IT support. Another thing these businesses have in common is that for a long time they have been exploited by IT companies who have not only instilled the fear factor in them but they have overcharged them on expensive call out fees and expensive and inflexible long term support contracts.
With a Doncaster based team with over 30 years experience in telecoms and managed solutions KAT have taken the decision to shake up the IT support market. Similar to our telecom offering we dont believe in long term contracts, we do believe though in keeping it simple.
Rolling 30 day IT support contracts with the type of saving you would expect to see only on long term contracts but with the flexibility to change your support agreement as both technology and your business changes.
No long term contract
No 3 or 5 year agreements, we build our I.T. support agreements around your requirements, we can include or exclude whatever you require but importantly with technology changing so quickly we can be flexible and
modify any agreements as and when needed.
24/7 365 days a year
As an extension of your business you need us to be available when you are. As you would expect we are available not just to be there to offer IT support to your business 24/7 but any site audits, cabling work or installations can be done out of office hours so as to minimise any disruption to your business and your staff.
One of the reasons for adding IT support to our product portfolio was the number of times we were helping businesses out in Doncaster who had a support agreement with a local IT company who were never available when they needed them. Why pay for 24/7 support if you can only get it Monday – Friday 8 am till 6pm.
As we offer bespoke IT support agreements are pricing is clear as the agreement is co designed by you. No nasty hidden charges or call out fees. It puzzles us how Doncaster based IT support companies can charge a call out fee to customers who are only down the road! We have never done this and we never will.
Should anything be excluded from any support agreement it is because you, the customer has asked it to be.
Full and clear communication
IT and telecom companies have never been great at communication. Many talk in acronyms to justify their high support costs and call out fees. We are delighted to say KAT are an acronym free company.
Similar to what has made us a preferred choice for telecom solutions. We don’t offer ‘off the shelf’ support or implementation agreements, we design them with you and tailor it to your business. Our years in telecoms has shown you can only support a company by learning about that company. That’s why we communicate with you every step of the way.
Further benefits include:
- Managed Support transfers from existing IT supplier
- Dedicated IT Contact with unlimited telephone support
- Ability to support existing in house IT teams
- 24/7 network monitoring
- Business continuity and disaster recovery specialists.
- Data and electrical cabling installations provided.
- Regular updates on new products and services tailored for your business.
- Virtual IT Support desk.