24 Dec 2016

Thinking about paying upfront for your broadband? #katcares

December 24, 2016Broadband
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Over the last couple of months we have been asked for our advice from consumers on “Is it a good idea to pay up front for 1 or 2 years on our broadband service?” Now we don’t offer consumer or domestic broadband, we only offer business broadband but we are always happy to help and advise where we can.

Our answer though to everyone who has asked has always been the same – it depends!

It depends on various factors that we would recommend you to consider:

  1. What do you want from your broadband package? If you are more concerned with saving a few pounds than changes in technology, then yes paying up front could be a good idea. Just remember that broadband technology and speeds are changing on a regular basis. What you are committing to now could be an out of date technology by the time you are half way through your agreement. Ask your proposed new provider what options you have to upgrade during the term and what the costs would be?
  1. Do you make many landline calls? Some of the bundled up front line and broadband packages charge really high call charges. We have been passed call rates of one provider and the charges are 11.5p a min for calls to 01 and 02 numbers with a 17p connection fee (to act as a comparison our standard rates are 0.5p for calls to landlines with no connection fee).
  1. What if your broadband provider closes? We would strongly recommend if you are going to pay up front you check what reassurances your provider can give you if they were to close down. If a new provider takes their customers over they don’t necessarily have to continue offering you the service, you have paid for.
  1. What if the broadband actually isn’t very good? So, you have paid your £170+ up front for a year and a few weeks in your broadband has dropped repeatedly, the technical support hasn’t been great. What happens? Again, we recommend check the terms before paying up front. Ensure you have the ability to get a pro rata refund if the service and speed isn’t what you signed up for. OFCOM have recently released new regulation regards advertised broadband speeds and minimum guaranteed speeds. Make sure you proposed new provider has joined the code of practice committing to providing a tailored speed estimate before sign up. Top Tip: search your chosen providers name on Twitter (search without the @ as then it will bring up other peoples comments too) or look on ratings sites like Trustpilot, this will bring up any conversations people have had with them on social media, including issues with service, customer feedback etc

Should you have further questions regards our advice then please don’t hesitate to contact our support team on support@katcommunications.co.uk or via 01302 260195 or alternatively contact OFCOM who can also give impartial advice on 0300 123 3333  #katcares #morethanjusttalk